With FastBill you’ll
receive your monthly SJG gas bill in your e-mail inbox as a
secure PDF document enhanced with our unique “one-click” action
buttons for making a payment, changing account information,
accessing important energy related information and more! So
what are you waiting for?
What
is SJG FastBill?
FastBill is an Internet-based billing and payment option. Bills
are electronically created and delivered directly to your e-mail
via an encrypted, password-secured document. Electronic payments
can be made directly from your bank account or credit card. It’s
safe, convenient and offers the flexibility to manage your bills
at any time and from anywhere.
Why
is South Jersey Gas offering FastBill?
Customers have requested this option because it is convenient and
allows them to reduce their costs associated with checks and postage
How
much does this service cost?
It’s FREE when you make your payment using your existing
checking or savings account. If you choose to make an automatic
payment via credit card using Speedpay, you will be charged a $4.95
processing fee.
How
does FastBill work?
Once your request for FastBill service is accepted, we will send
billing information to your e-mail address on the same schedule
that our paper bills are created. You can view and pay your bill
online at any time and schedule the payment for any date you select.
You decide which method of payment you prefer. Please allow one
to two billings cycles for FastBill to be activated. During that
time, you will continue to receive a bill via regular postal delivery.
What
features does FastBill have?
With FastBill, you can:
• receive, review and pay your bill online;
• review your account history;
• access up to six months of your most recent statements;
• view bill inserts online.
How
do I begin FastBill service?
Simply click on “Express
Enrollment” and provide the required information.
That’s it!
How
does FastBill benefit me?
FastBill reduces the time it takes an average household to manage
bills. Did you know the average U.S. household receives 12-15 bills
and statements every month? Retrieval from the mailbox, sorting,
opening, analyzing, paying, mailing, and filing these by hand takes
an average of 10 minutes per item. This process takes approximately
3 hours every month or 45 minutes every week. With FastBill, you
can pay your bill in less than 60 seconds at any time and from
anywhere you have Internet service. Plus, you never need a stamp!
Who
can receive their gas bills electronically?
This service is currently available only to residential and some
commercial customers. Customers who are not eligible
to receive their bills electronically are:
• Accounts receiving their final bills
• Accounts requiring special handling
• Large commercial and industrial customers
• Accounts under bankruptcy
• Accounts that, in the past 12 months, have been disconnected due to non-payment
or have received more than three disconnect notices
Is
my billing information secure and private?
Absolutely. The strongest type of encryption is used to ensure
your privacy and security. With FastBill, all confidential account
information is kept secure and your name will not be added to any
mailing lists without your permission
Can
I use FastBill if I’m on the Equal Payment Plan?
Yes. With EPP, we total annual gas bills and divide that total
into 12 equal monthly amounts. We continue to read your gas meter
each month and review your account in September. If your actual
cost of gas used is significantly more or less than expected, your
monthly budget payment amount will be adjusted accordingly.
Can
I use FastBill with the direct payment plan?
Yes. With FastBill, your bill is paid directly from your checking
or savings account. You are e-mailed a monthly statement confirming
the payment amount and date.
Will
my gas bill still be sent in the mail?
You will receive one last paper bill at the same time your first
FastBill is presented. A special bill message will alert you that
you will no longer receive a paper bill. Each subsequent monthly
bill will be sent electronically. Please allow one to two billings
cycles for FastBill to be activated.
Can
I still see the bill inserts and important messages?
Yes, you will still be able to read the bill inserts and important
messages that SJG includes with your bill. When viewing your bill
on-line, simply click on one of the links to see the electronic
version.
Who
do I call if I have questions about my e-bill?
For questions related to charges on your bill, contact us at customercare@sjindustries.com or
1-888-766-9900.
Manage
your bills anytime, anywhere with FastBill! |
