1. What is the mailing address for payments?

Mail payments to:

South Jersey Gas
PO Box 3121
Southeastern Pa 19398-3121

2. What are your business hours?

Our telephone representatives are available weekdays from 7 a.m. to 8 p.m. except national holidays. Our customer payment centers are open weekdays from 10 a.m. to 2 p.m. except national holidays.You can reach us at 1-888-766-9900.

3. What is the monthly customer charge?

The monthly customer charge is pro-rated at $7.76 per 30-day period.

4 . How often will I get a bill?

You will receive a monthly bill from South Jersey Gas.

5. Can I pay my bill with a credit card?

Residential and commercial customers may charge gas bills to their Visa, MasterCard or Discover cards or by using check by phone or direct debit by calling 1-866-343-2897.

This is an automated 24-hour service. Have your South Jersey Gas account number, credit card number and its expiration date ready when you call. NOTE: A fee is charged for each transaction.

6. What does BGSS mean?

You may have noticed some different terminology listed on your gas bill along with our newly changed format.

Please Note: The changes labeled on your new bill are not new charges but rather a different way of breaking out your old charges labeled under new names.

Changes were made to make natural gas utility bills uniform enabling you to make informed deregulated choices under the New Jersey Energy Choice Program. This is a program allowing all New Jersey utility customers to choose their own electric and natural gas suppliers. Here are simple definitions for the new re-labeled items on your bill:

1. BGSS: This means Basic Gas Supply Service and it is comprised of the costs associated with purchasing supplies of natural gas for customers like yourself.

2. Delivery Charge: This charge covers the cost of moving natural gas through our pipes to the meter at your home and includes the costs associated with providing you with safe, reliable service.

3. Price to Compare: This price is listed for you as a reference point to compare deregulated natural gas suppliers. In order for deregulated natural gas suppliers to offer you savings, their price must be below SJG's price to compare. Use this price and other criteria to determine whether or not you should switch from South Jersey Gas to a deregulated natural gas supplier.

4. Current Marketer Charges: These charges will only appear if you have selected a deregulated gas supplier other than South Jersey Gas. You agreed to pay these charges with your energy marketer when you switched suppliers from South Jersey Gas to the deregulated energy supplier. Any questions regarding these charges should be directed to the marketer listed on the bill. If you feel you have been switched without your knowledge (referred to as "slamming") let us know. There are strict laws and penalties for marketers that "slam" energy customers

7. How do I enroll in the budget plan?

The Equal Payment Plan lets you enjoy equal monthly payments all year. The program runs September to August for residential customers. CLICK HERE to enroll.

8. Where are your payment centers?
Click here to view a listing of our payment centers.

9. Why did I get an estimated bill and what does it mean?

You may receive an estimated bill if something prevented us from reading your meter like a locked gate or loose dog.

Estimated bills are based on the average amount of gas used during the same period last year and previous month. Your next actual meter reading adjusts any inaccuracy.

If your account is estimated for a few months in a row and your next actual meter reading shows more gas was used than we estimated, your next bill may be considerably higher. If the bill is at least 25 percent higher than your prior estimated bill, you may pay the difference over time. Upon request, we'll accept payment of the difference over a time period equal to the number of months when no actual readings were taken. Call to make arrangements.

10. What if I can't pay my bill?

If you don't dispute your bill but temporarily can't pay it, call us. After reviewing your account and other criteria, we'll try to work out a mutually agreeable payment schedule.

11. What happens if my service is shut-off?

If your service is shut off for nonpayment, please call our offices immediately. Our Customer Service phone hours are 7 a.m. to 8 p.m. Monday through Friday. You can reach us toll-free at 1-888-766-9900.