Factors
That Influence A Natural Gas Utility Bill
Temperature
Temperature plays a key role in determining how much gas you use
and how much your gas bill will be. Winter’s cool temperatures
require higher gas use to keep your home warm. It’s
important to note that for the past few years, winters in
our area have been colder than normal. This weather pattern
resulted in higher-than-average gas bills.
Inaccurate Meter Readings
An inaccurate meter reading may result in your gas bill being abnormally
high or low. See the list below for tips
on ensuring an accurate meter reading:
| |
Do you own a dog? Your
dog may do an excellent job of protecting your home from
strangers — including Millennium meter readers
or SJG service personnel. Please keep your pet leashed
or confined when our employees are scheduled to visit
your home. You’re responsible for your pet, and
you may be charged for medical bills if your pet injures
one of our employees.
Is your meter accessible? For
your safety and ours, keep your meter clear of objects
like piled boxes and shrubbery. This helps Millennium
access your meter easily. In winter, keep snow and
ice away from all parts of your gas meter. Also, kindly
let us know if you plan to enclose your meter to avoid
creating a safety hazard.
Can we see your address? Be
sure your address is visible from at least 50 feet
away. This helps us find your home quickly on routine
and emergency calls. If your address has changed please
let us know by calling our Customer Care Center at
1-888-766-9900. |
Estimated Bills
A bill is estimated if something like a locked gate or a loose
dog prevented us from reading your meter. We base estimated bills
on the average amount of gas used during the same period last
year as well as the amount used in the previous month. Your next
actual meter reading adjusts any inaccuracy. To receive a corrected
bill, you can read your meter and submit the reading by clicking
here.
Billing Adjustments
Adjustments are additional fees and/or charges to your account.
The most common adjustments are:
• Repair Charge
• Activation Fee
• Insufficient Fund Fee
• Collection Fee
If an adjustment is applied to your account,
it will be clearly stated on your bill. If you are unsure as
to why an adjustment was applied, please contact us at customercare@sjindustries.com.
Unpaid, Late or Undelivered Payments
A higher-than-average bill may reflect an unpaid balance. If you
did not pay a previous month’s bill, you can click
here to pay online or click
here for other payment options. If you did make
a payment but it does not appear on your bill, please contact
us at customercare@sjindustries.com. |