Frequently Asked Billing Questions

Billing Frequency

• SJG bills monthly

Monthly customer charge

• The monthly residential customer charge is pro-rated at $8.9238 per 30-day period
• For other customer classes, click here for more information.

Estimated bills

Estimated bills are based on the average amount of gas used during the same period last year and previous month. Your next actual meter reading adjusts any inaccuracy.

If your account is estimated for a few months in a row and your next actual meter reading shows more gas was used than we estimated, your next bill may be considerably higher. If the bill is at least 25 percent higher than your prior estimated bill, you may pay the difference over time. Upon request, we'll accept payment of the difference over a time period equal to the number of months when no actual readings were taken. Please call to make arrangements.

Problems paying bills

If you don't dispute your bill but temporarily can't pay it, please call us. After reviewing your account and other criteria, we'll try to work out a mutually agreeable payment schedule.

If your service is shut off for nonpayment, please call our offices immediately. Our Customer Service phone hours are 7 a.m. to 8 p.m. Monday through Friday. You can reach us toll-free at 1-888-766-9900.

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