Natural Gas Safety

South Jersey Gas wants you to stay safe at your home or business. Read below to learn more about natural gas and appliance safety and how to prevent carbon monoxide poisoning: 

Appliance Safety Tips


Carbon Monoxide: Frequently Asked Questions

South Jersey Gas encourages customers to know what steps they can take to protect themselves from the possibility of carbon monoxide exposure.

Carbon monoxide is a toxic gas, but, being colorless, odorless, tasteless, and initially non-irritating, it is difficult for people to detect. Carbon monoxide is a product of incomplete combustion from malfunctioning or improperly installed appliances such as water heaters, house heaters, ranges, etc.

What to do when carbon monoxide is discovered:
- Immediately leave the vicinity and move to a safer environment. Go outside for fresh air.
- The person should immediately call 911 so that First Responders can assist at the scene. The First Responders will call South Jersey Gas, which uses detectors to investigate whether carbon monoxide is present and measure the level in the air.
 - Promptly seek medical attention.

How to protect against carbon monoxide:
- Carbon monoxide alarms are a must in every home and should be installed and tested per the manufacturer’s instructions. The devices should be maintained and the batteries should be replaced regularly. Outdated units must be replaced immediately, as they may cause false alarms.  Carbon monoxide alarms are dated by the manufacturer and do not last forever.
- Generators and running vehicles should operate in well-ventilated, non-enclosed areas. Never operate a generator in a garage.
- Heating equipment and appliances should be properly maintained per the manufacturer recommendations. Any metal or PVC venting systems, chimneys and rooftop vent termination caps must be professionally installed, cleaned, kept clear of debris and snowfall and inspected annually. Never alter an existing appliance vent that is properly installed for any reason.

Note:  A chirping sound from a carbon monoxide alarm could mean that the batteries need to be replaced. Refer to manufacturer instructions for details of alarm signal types. Never disregard instructions that are supplied with new units.

In 2016, South Jersey Gas’ Utility Services Department, assigned priority dispatch status and responded to 532 calls for a possible carbon monoxide leak. Out of those calls, carbon monoxide was confirmed in 281 incidents.

Meter Tampering
Tampering with a meter is dangerous and illegal. Anyone found altering a meter faces criminal prosecution and civil penalties. To report meter tampering anonymously, call 911 and SJG at 888-766-9900.

Excess Flow Valve Option
Customers can request the installation of an underground Excess Flow Valve (EFV) on their natural gas service line for added safety and protection if one is not already in place. Click here to learn about the safeguards provided by an EFV, related costs, and how to apply.


Apply for an Excess Flow Valve

Want to know what South Jersey Gas does to keep you safe?


Our Commitment to Natural Gas Safety

Customer Service

Can't find what you need on our site? Click or tap below to contact us via message or phone. We are happy to help you.

Contact Us >

811: Call Before You Dig

Call 811 before you dig – it's the law! Click or tap below for further information on utility pipeline markouts and pipeline safety.

Learn More >

Regulatory Information

Click or tap below to access our regulatory filings and tariff information.

Learn More >