Customer Contact Center

We're here for you!

Our Customer Service Team is ready to help you. If you are looking for answers to frequently asked questions, please visit our FAQ page.

Frequently Asked Questions
Please fill out the form below to contact us.

DO NOT USE THIS FORM TO REPORT A GAS LEAK! LEAVE THE BUILDING, and call 911 and South Jersey Gas 1.800.582.7060 immediately.

Customer Contact Center: 1.888.766.9900

Customer Contact Center hours: 

  • Monday through Friday: 7a.m.–8p.m.
  • Saturday 9a.m.–2p.m.
  • Check your balance, pay your bill and more through our automated response system 24/7.

To verify your account, please have the following available:

  • Account number
  • Billing & service address
  • The last four digits of your Social Security number/Your driver's license number
  • Your email address

Avoid potentially long waits and get faster customer service assistance by following these tips: 
  • Best days to call us are on Wednesdays and Thursdays.
  • Avoid calling on Mondays, Tuesdays before noon and the day after a holiday - these are our busiest times.
  • Email us at
  • Try the search function (magnifying glass) & you may be able to quickly find your answer on out website.
  • If you must speak with a Customer Service Representative, use the callback option and maintain your place in line.

Customer Service

Can't find what you need on our site? Click or tap below to contact us via message or phone. We are happy to help you.

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811: Call Before You Dig

Call 811 or visit before you dig. Plan ahead. Be safe. Click or tap for more information on utility markouts and safety.

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Regulatory Information

Click or tap below to access our regulatory filings and tariff information.

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